FAQs

WHEN WILL YOU SHIP MY ITEMS?

All orders are subject to a processing period before shipment, usually 1 - 5 business days. Most orders leave the warehouse within 1 - 5 business days after processing.

WHEN WILL MY ITEMS ARRIVE?

MOST items are delivered within 2-4 weeks AFTER processing to the USA and up to 5-6 weeks if you are located internationally. During holidays packages can take longer to arrive.

WHERE ARE MY ITEMS COMING FROM?

Our primary warehouse is in America, but most of our specialty items are located in other countries such as the United Kingdom and China.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.

I ENTERED THE WRONG ADDRESS OR I WANT TO CHANGE MY SHIPPING ADDRESS:

We will ship to the exact address you put in as your shipping address. We are not responsible if you enter the incorrect address, whether because of auto-correct or otherwise. We start the process of shipping at midnight CST on the day the order is placed. You have until midnight CST to change your address if necessary. To change it during this window, please send an email to support@poochbottle.com.

I WANT TO CANCEL MY ORDER:

We start the process of shipping at midnight CST on the day the order is placed. You have until then to notify us if you wish to cancel your order. If you wish to cancel your order, you must email us at support@poochbottle.com before midnight CST on the day you placed your order.

WHY DON'T I SEE THE SAME DEAL ON YOUR WEBSITE THAT I SEE ADVERTISED ON FACEBOOK?

Even after we stop our Facebook advertisements, those posts are still shared and liked by our fans. We can't stop this since it's the way Facebook works.

 

ARE ALL PRICES IN USD?

Yes, all prices are displayed and charged in US dollars. Please be aware of conversion rate differences when placing your order.

CAN I USE MORE THAN ONE COUPON CODE?

Only one coupon code is allowed per order. Sorry, no stacking. Coupon codes cannot be used on any previous orders. Coupon codes are valid for one-time-use only unless otherwise stated.

WILL I HAVE TO PAY CUSTOMS TAXES?

In some cases, international shipments will require import/customs taxes be paid. These will be the responsibility of the buyer under ALL CIRCUMSTANCES. Poochbottle.com will not be held responsible for customs taxes.